FrequentlyAskedQuestions

Your Stay

What time can I check-in and check-out?

Check in is from 3pm. If you have booked spa treatments earlier you can request a check-in prior to your treatments. Check-out is before 11am.

What are Reception opening hours?

Our Reception is open to our in-house guests from 10am-5pm Mon-Sat & 9am-12noon Sunday. Our Reception is open to the public from 10am-5pm Wed-Sat.

Can I arrange for a late check-in after 5pm when Reception is closed?

Yes, if checking in after 5pm or on a Sunday afternoon we will arrange for a check-in booklet/map to be left at our Reception desk with your Suite key. Our front gate/door access codes will be emailed to you 24 hours prior to arrival.

Is Lon suitable for children or infants?

Our Retreat & Spa is an adults retreat and is not suitable for infants and children under 16 years.

Are pets allowed?

Pets are not permitted.

Your suites

How many suites are there and how many adults can Lon accommodate per suite?

There are 7 suites that can accommodate a total of 16 adults. 6 suites can accommodate 2 adults each (1 x king bed) and 1 suite can accommodate 4 adults (2 x king beds).

Are the King Beds in each suite able to be split into single beds?

No, our king beds are unable to be split.

Can I book multiple suites or the entire property?

Yes, multiple suites can be booked. Please email or call. Lon Retreat is available for exclusive use on application.

Are suites accessibilty friendly?

Our Arcus Suite is an accessible suite. Please make note when booking of any specific requirements.

Do the suites have Wifi and TV's?

All Suites have televisions but with no streaming services. As we are a Retreat there is no Wifi available, however there is a 4G tower on the neighbouring golfcourse providing a strong signal if needed.

Dining

Is breakfast included in my stay?

An Artisan Welcome Breakfast Hamper is included for the first morning of your stay. This is a seasonal hamper with continental breakfast provisions. Local teas, plunger coffee & milk is also included in your suite.

What are the kitchen and cooking facilities?

All suites have a kitchenette that includes a sink, microwave, small fridge, toaster, kettle and weber bbq. Our Stratus and Alto Suites have stove-tops. Our Stratus Suite has a full-size fridge. Our Alto, Cumulus & Stratus Suites have dishwashers.

Can you recommend any restaurants/cafes/wineries or good places to eat out locally?

Yes we can! Please click through to 'Where to Eat' for our latest favourite spots. We can also arrange private transfers on request - a minimum 48 hours notice is required and additional charges apply.

Is there in-suite dining?

An Indulge List menu is sent to our guests on booking which includes delicious platters and homely warm meals that can be in your suite on arrival or during your stay. A minimum 48 hours notice is required.

What is the Makers & Growers Pantry and what is available?

Our Makers & Growers Pantry is located in our Foyer and is available for guests to purchase throughout their stay. It features an honesty bar of local wines, beers, ciders, cocktails and beverages along with a seasonal variety of local sweets, snacks, condiments and gifts. All pantry items can be settled and paid for on check-out.

Your reservation

How do I change or cancel my accommodation booking?

If you have booked directly through our website, please contact us immediately to cancel your booking or request a change. Please click through to 'Terms & Conditions' for our cancellation policy. If you have booked through an online travel agent such as Booking.com, please contact the agency which you booked through to arrange your cancellation. They will then notify us of any changes.

Locating us

Where is Lon located and how can I get there? 

We are located in Point Lonsdale on the Bellarine Peninsula in Victoria, approximately 90 minutes drive from Melbourne. Our property is at the end of the sealed section of Gill Road. The closest train station is Geelong station (30 minutes). The closest airports are Melbourne (Tullamarine) airport (90 minutes drive) or Melbourne (Avalon) airport (40 minutes drive)

Do I need a car when I stay at Lon and is there car parking on site?

We recommend having a car when visiting Lon as it is the best way to explore the Peninsula. Our farm is a 20 minute walk from the Point Lonsdale Village or 1 minute drive. There is a car park allocated to you in our driveway circle - each car park is allocated by suite name. There is no undercover parking.

where are the closest airports and train stations?

The closest train station is Geelong station (30 minutes). The closest airports are Melbourne (Tullamarine) airport (90 minutes drive) or Melbourne (Avalon) airport (40 minutes drive).

 

Your spaces

What spaces outside my suite can I enjoy during my stay at Lon?

There are many beautiful indoor and outdoor spaces to relax in and enjoy at Lon Retreat! Click through to our 'Space' page for further information.

When can accommodation guests access the heated mineral pools?

Guests can use our heated mineral pools throughout their stay. Our pools are open from 6am until midnight daily to accommodation guests.

Lon Spa

Can the public book to use the mineral pools?

To use or book the mineral pools at Lon Retreat you must be either a Guest of the hotel or have a Spa Treatment booking. Guests that are staying Lon can access the mineral pool throughout their stay at no extra charge. If you have a Spa Treatment booked you can purchase a 'Mineral Pool Access Pass' when booking at Lon Spa. There is no access to our Mineral Pool without a treatment at Lon Spa.

What days/hours is Lon Spa available to accommodation guests for bookings?

Lon Spa is open to accommodation guests Mon-Sat from 10am-5pm. Advanced reservations are essential.

Is Lon Spa available for the public to make bookings and which days can I book?

Yes. Lon Spa is open to the public Wed-Sat from 10am-5pm. Advanced reservations are essential. Group packages available.

Can I bring my own food and beverages to Lon Spa?

No. Graze'n'Bathe Platters with/without local beverages are available to order when making your spa reservation at Lon.

Gift Vouchers

Can I purchase a Gift Voucher and can it be spent on spa and/or accommodation at Lon?

Yes. Gift Vouchers can be purchased online through our website and can be emailed or posted on our gorgeous gift card. Vouchers can be for any dollar value to go towards Lon Spa and/or accommodation.

How long do I have to use my Lon Gift Voucher?

All Lon Gift Vouchers purchased  prior to November 1st 2019 are valid for 12 months from date of purchase. All Lon Gift Vouchers purchased after November 1st 2019 are valid for 36 months from date of purchase.

Events

I would love to hold my wedding, event or corporate retreat at Lon. How can I arrange this?

We host a number of exclusive events at Lon. Please click through to our 'Events' page for further details and to apply.