Terms & Conditions

Our Terms and Conditions

Please read the Terms and Conditions of this website carefully as any use of the website by you constitutes acceptance of the Terms and Conditions set out below.

Throughout this site, the terms we, us and our refers to Lon Retreat Pty Ltd and any of its affiliated companies.


These terms and conditions apply to all accommodation Services made available by Lon Retreat Pty Ltd.

By making a reservation for accommodation, guests warrant they have read these terms and conditions and agree to be bound by them subject to changes as are notified to them.



All accommodation is subject to availability.

Lon Retreat will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings.

A Two night minimum stay applies to Fri, Sat & Sun nights. Three night minimum stay during peak periods including Christmas holidays and Public Holiday long weekends

Rates are per room, per night based on two-person occupancy for all suites. Stratus Suite has additional charges based on three or four-person occupancy.

Maximum occupancy per room is two people in all suites but for Stratus Suite which is maximum occupancy of four people.

Pets are not allowed.

Check in time is 3pm.

Check out time is 11am.



Children aged 16 and under are not catered for and Lon Retreat reserves the right and full discretion to not accept bookings for children within this age bracket.



All accommodation bookings must pay a 50% deposit at the time of reservation by provision of credit card details. The remaining balance is automatically charged to the same credit card at check-out.

A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed.

It is the responsibility of guests to review the booking confirmation email and promptly advise Lon Retreat if there are any errors or misunderstandings.

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Lon Retreat to charge the cost of their booking(s) to that credit card.

Where guests make bookings for Spa treatments or purchase Food, Beverages or Retail prior/during their stay, the price will be charged to their suite for full payment through the guaranteed credit card.

The liability of Lon Retreat arising from any cancellations of accommodation or extras by Lon Retreat or a third-party operator is limited to the amount paid for the cancelled booking.



Following a stock take of the in-suite, honesty bar and makers & growers retail after guest check out, Lon Retreat reserve the right to charge any items not paid for by the guest at the time of check out to the guaranteed credit card for that suite.



It is highly recommended that Spa bookings are made well in advance of your stay. Spa charges for treatments and retail may be added to a guests suite account and will be automatically charged to the guests credit card on file prior to check out. Lon Retreat reserve the right to charge any services/items not paid for by the guest at the time of check out to the guaranteed credit card for that suite. 



At the time of booking, Lon Retreat will request a valid credit card to secure the reservation and a deposit of 50% of the total reserved accommodation value will be charged onto this card.

The remaining balance of accommodation plus any extras including Spa Treatments, Honesty Bar, In-Suite, Makers & Growers and Retail will be charged onto the valid credit card used to secure the reservation on guest check-out. 


To secure a spa booking, full payment is required at time of booking by a valid credit card. If you are using a gift voucher, the full amount will be redeemed at time of booking and the balance of spa booking will be payable by a valid credit card. Accepted forms of payment include Visa, Mastercard and Eftpos. Please note that surcharges may apply. ï»¿


Due to the boutique, small nature of our 7-suite property, we are limited in our flexibility to cancel or amend reservations. With this in mind, all reservations require a 50% deposit at the time of booking. 

If you cancel or amend your reservation/s:

a) With more than 14 days notice prior to your arrival date, your 50% deposit will be refunded less a $100 administrative fee. 

b) 7-14 days notice is given prior to your arrival date, a cancellation fee of 50% of the total reserved accommodation will be charged unless you transfer the full $value of your reservation to another date within 6 months of your original check-in date. A $100 administrative fee is also charged. 

c) 7 days or less notice is given prior to your arrival date, you will be charged a cancellation fee equivalent to your total reserved stay (including the $value of any spa bookings and food orders) less the deposit already paid. 


Cancellations, Changes or Rescheduling:
We appreciate things change. However, we ask for a minimum 48 hours notice if you cannot make your scheduled appointment. Where spa bookings are changed, cancelled or re-scheduled with less than 48 hours notice, 100% of the cost will be incurred and is non-refundable. 


Any personal information or material sent to the Lon Retreat website is subject to the Lon Retreat privacy policy. For further information on our privacy policy please navigate to the privacy policy link contained on this website.


Accuracy, completeness and timeliness of information

We are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.


Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Lon Retreat and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Lon Retreat is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Lon Retreat use will not violate any third party’s rights. Lon Retreat is under no obligation to use the information submitted.


Links to other websites

Links on the Lon Retreat website may take you outside the Lon Retreat network and Lon Retreat accepts no responsibility for the content, accuracy or function of these other websites. The links are provided in good faith and Lon Retreat cannot be held responsible for any subsequent change in other websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Lon Retreat. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of other websites that you visit.


Warranties and Disclaimers

Your use of this website is exclusively at your sole risk.



This website is provided to you on an “As Is” and “As Available” basis and, consequently, to the maximum extent permitted by law, Lon Retreat gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this website will be uninterrupted or error-free; that this website will be secure; that any advice or opinion obtained from Lon Retreat through this website is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed.

We reserve the right to restrict or terminate your access to this website or any feature of this website or any feature or part thereof at any time.



To the extent permitted by law, Lon Retreat does not accept liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or from any actions we take or fail to take as a result of any electronic mail messages you send us. To the extent permitted by law, Lon Retreat does not accept any responsibility to maintain the material and services made available on this web site or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice. Further, Lon Retreat shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

Certain legislation may imply warranties, terms or conditions which cannot be excluded, restricted or modified. If those statutory provisions apply, to the extent to which Lon Retreat is entitled to do so, its liability will be limited at its option to (a) in the case of services, the lowest of the cost of supplying the services again and having the services supplied; and(b)in the case of goods, the lowest of the cost of replacing the goods, obtaining equivalent goods or having the goods repaired.


Prohibited Activity

You are prohibited from doing any act that Lon Retreat, in its reasonable discretion, may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

  • Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual’s consent)or any other of the legal rights of individuals;
  • Using this website to defame or libel Lon Retreat, its employees or other individuals or acting in such a way that brings into disrepute the good name of Lon Retreat;
  • Uploading files that contain viruses that may cause damage to the property of Lon Retreat or the property of other individuals.

You and Lon Retreat agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by the laws of Victoria. You submit to the non-exclusive jurisdiction of the courts of Victoria.


Intellectual property rights

All copyright and other intellectual property rights in a text, images and other materials on this website are the property of Lon Retreat or are included with the permission of the relevant owner. You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

The trademarks, logos, characters and service marks displayed on this website belong to Lon Retreat. Nothing contained on this website should be construed as granting any licence or right to use any trademark displayed on this website. Your use/misuse of the trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. Lon Retreat reserves all its rights to enforce its intellectual property rights to the furthest extent of the law.


Legal notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.